Support

Modified on Wed, 09 Jan 2013 14:08 by CM — Categorized as: Other

We offer support to all our customers by email support@pswin.com. Please contact us for assistance or technical advice about our solutions and products if needed. Telephone support is also available between 8.00 am and 4.00 pm central European time (CET) at 47 57 74 84 84.

See also pswin.com for more information.

Email support¶

We offer support by email to our customers through support@pswin.com. Email support is staffed during office hours 8.00 am to 4.00 pm central European time (CET).

To handle your request as quickly as possible, please provide the following information in your email:

Username
Destination mobile numbers for your request, if applicable
Date and time the message was sent, if applicable
Cell phone type/model, if applicable

Please also provide any other information that may be relevant for your request. We will answer your email as soon as possible.

24 hour telephone support - SLA¶

We offer 24 hour telephone support for customers with a valid Service Level Agreement (SLA) with PSWinCom.
Please contact sales@pswin.com for more information about our 24 hour telephone support and the SLA option in general.